What you see
Most things work while Potatso is connected, but some apps or sites don't load.
If nothing loads at all, see Connected but no internet.
Likely causes
When only some apps or sites fail, the cause is usually the route their traffic takes or the server it goes through:
- One of your rules sends the app's traffic the wrong way. For example, a rule sends it directly when it needs the proxy, or the other way round.
- The app blocks VPN and data center addresses. Some apps refuse connections from the addresses servers use.
What to try
- Switch to Global mode on the home screen. Global mode sends all traffic through the proxy. If the app works then, one of your rules sends its traffic the wrong way. See Outbound modes and Rules and rule sets.
- Try a different server. Some apps block VPN and data center addresses.
- Send a report right after it fails, so the logs still show what happened.
To see the advice in the app, open Settings > Troubleshooting and tap An App or Site Fails. Check Internet Access on that page runs the no internet check, which tests your network, the VPN, your server and DNS.
Contact support
On the An App or Site Fails page, tap Send Report. Potatso opens an email to support with recent logs and your configuration attached. Say which app or site fails and when.
For questions or support, email hi@potatso.com.