---
title: "Troubleshooting"
description: "Fix Potatso on iPhone and iPad when the VPN won't connect, shows Connected with no internet, runs slowly, or keeps disconnecting."
---

> Documentation Index
> Fetch the complete documentation index at: https://potatso.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

Each page in this section starts from what you see going wrong, lists the likely causes in the order Potatso checks them, and says what to try.

- **Can't connect**

  The status stays on Connecting…, goes back to Not Connected, or shows an error.

  [Fix a VPN that won't connect →](/docs/troubleshooting/cannot-connect/)
- **Connected, no internet**

  The status shows Connected, but no app or site loads.

  [Fix a connection with no internet →](/docs/troubleshooting/no-internet/)
- **An app or site fails**

  Most things work, but some apps or sites don't load.

  [Fix one app or site →](/docs/troubleshooting/app-or-site-fails/)
- **Slow or unstable**

  Pages load slowly, or video stutters.

  [Speed up a slow connection →](/docs/troubleshooting/slow/)
- **Keeps disconnecting**

  The status goes back to Not Connected without you turning it off.

  [Stop the VPN disconnecting →](/docs/troubleshooting/disconnects/)
- **Diagnostics and reports**

  Run a full check and send the report to support.

  [Run diagnostics →](/docs/troubleshooting/diagnostics-and-reports/)

## Troubleshooting in the app {#in-app}

Potatso has the same help built in. Open **Settings** in Potatso and tap **Troubleshooting**. When connecting fails, the error alert also has a **Troubleshoot** button that opens it.

The **Troubleshooting** page shows whether the VPN is connected and which configuration it uses. Under **What's Going Wrong?**, tap the problem you see:

- **Can't Connect** and **Connected, No Internet** run a guided check. It tests each step in turn, then shows what it found and the fixes for it.
- **An App or Site Fails**, **Slow or Unstable** and **Keeps Disconnecting** show advice for that problem.
- **Other Issues** opens an email to support with a diagnostic report attached.

The same page has two **Quick Fixes**:

- **Update Subscriptions** downloads your subscriptions again. It appears when your configuration comes from a subscription.
- **Reset VPN Configuration** removes Potatso's entry in iOS VPN settings. Use it when the VPN is stuck connecting or disconnecting. Your profiles are kept, the VPN disconnects, and iOS asks for permission again the next time you connect.

**Run Diagnostics**, at the bottom, checks your network, configuration, VPN, servers and DNS, and builds a report you can send to support. See [Diagnostics and reports](/docs/troubleshooting/diagnostics-and-reports/).

Source: https://potatso.com/docs/troubleshooting/index.mdx