---
title: "The VPN keeps disconnecting"
description: "Potatso goes back to Not Connected on your iPhone or iPad without you turning it off? See why iOS stopped the VPN and how to keep it on."
---

> Documentation Index
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# The VPN keeps disconnecting

## What you see {#symptom}

Potatso goes back to **Not Connected** without you turning it off, and the VPN icon disappears from the iOS status bar.

## Likely causes {#causes}

iOS stops a VPN when the network changes, when the device is low on resources, or when the tunnel reports an error. Low Power Mode and a weak signal make iOS stop VPNs more often.

## See why it disconnected {#reason}

Open **Settings** > **Troubleshooting** and tap **Keeps Disconnecting**. **Last Disconnect Reason** shows the error iOS recorded the last time the VPN stopped. If it says "iOS hasn't recorded a reason for the last disconnect", iOS didn't give one.

The **Statistics** tab also keeps a **Session History**. Tap **All** to see each time you connected and how the session ended:

| Session end | What it means |
| --- | --- |
| **Disconnected** | You or Potatso turned the connection off. |
| **Replaced by another VPN** | Another VPN configuration took over. iOS runs one VPN at a time. |
| **Network lost** | The network went away or changed beyond recovery. |
| **Connection failed** | The tunnel failed. |
| **Stopped by the system** | iOS ended it for another reason, such as sleep, an idle timeout or an app update. |
| **Ended unexpectedly** | The tunnel ended without being stopped, such as a crash. |

Session History shows the last 7 days. Pro keeps a year of sessions.

## What to try {#fixes}

1. **Turn off Low Power Mode, or move to a stronger signal.** Low Power Mode and a weak signal make iOS stop VPNs more often.
2. **Switch servers.** If it only happens with one server, switch to another one.
3. **Check for another VPN app.** If the session ended with **Replaced by another VPN**, another app's VPN took over. Turn it off, or remove it in iOS **Settings** > **General** > **VPN & Device Management**.
4. **Send a report right after it happens,** so the logs still show what stopped it.

## Contact support {#support}

On the **Keeps Disconnecting** page, tap **Send Report** right after a disconnect. Potatso opens an email to support with the last disconnect reason, recent logs and your configuration attached.

For questions or support, email [hi@potatso.com](mailto:hi@potatso.com).

Source: https://potatso.com/docs/troubleshooting/disconnects/index.mdx